kids club frequently asked questions

How do I enroll my child in a Kids Club Membership?

  • Go to
  • If you enroll in an upcoming Cavs Academy Clinic, you will receive an EXCLUSIVE discount on your 2020-2021 Cavs Kids Club All-Star Membership!
  • Enroll your child at a future #AllForFunTour event

Memberships are NOT available at The Cavs Team Shop

Who is eligible to join the Cavs Kids Club?

  • Any child who is 12-years-old, or younger.

How long will it take for my Kids Club All-Star membership pack to arrive?

  • It will take up to 10 business days for your Kids Club All-Star membership pack to arrive at your door.

How can I learn more about upcoming events and offers that are included with my membership?

  • All event invitations and offers will be sent via email. As event details become available, they will be shared on

When does my kids club membership expire?

  • The 2020-2021 Cavs Kids Club All-Star Membership will expire when the Cavs 2020-2021 Season concludes.
  • Your FREE Cavs Kids Club Membership does not have an expiration date.

How can I redeem the free Cavs ticket included with my 2020-2021 membership?


  • In order to abide by the most up to date safety and health regulations, our organization has created a plan to address fan access limitation for Cavs home games. The plan currently includes a state-restricted, reduced fan seating capacity of only 300 fans per game. We are hopeful for our capacity to increase throughout the season and will continue to work with state, county, local officials and health professionals to achieve this goal. Due to the very limited capacity allowable inside of the FieldHouse, we are unable to fulfill Kids Club All-Star ticket redemptions at this time. We will keep you updated as the limitations evolve. Our goal is to create opportunities for you to redeem your free Loudville ticket to attend a future game once we are able to allow more fans into the building to cheer on the Cavs. At that time, additional tickets will be available for family and friends to attend the game as well. Please note that your free ticket will be seated with your additional purchased seats, so that everyone in your group can be seated together.


Customer Service

  • We hope you love your Cavs Kids Club All-Star membership pack! If your membership pack is incomplete, or missing, please contact us at
  • All sales cannot be refunded, or cancelled 30 days after the original date of purchase.